FAQs

1. How can I contact you?

You can reach us via email at groomtimeofficial@gmail.com. We strive to respond to all inquiries within 24 to 48 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations, primarily within the United States and select international locations, depending on the product availability.

3. Can I get a refund for my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is the process for returning an item?

To initiate a return, please contact us at groomtimeofficial@gmail.com. We will provide you with instructions on how to return your item.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Please refer to our return policy for a complete list of non-returnable items.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at groomtimeofficial@gmail.com so we can evaluate the issue and resolve it promptly.

8. Can I exchange an item?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

9. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary based on the destination.

10. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.